← Glossary
Response time
Response time is how long it takes to begin acting on an intervention after it is reported — typically measured until a technician is assigned or arrives on site.
Response time is a common SLA metric and should not be confused with resolution time, which runs until the problem is actually fixed.
Ready to streamline your field operations?
Join hundreds of companies that trust Clokizi to manage their field teams. Start free today or book a personalized demo.