Cleaning
How a cleaning company cut client disputes in half
Cleaning company · ~45 agents · Lyon area
client disputes
/week saved on planning
interventions with proof
The challenge
Agents worked from printed route sheets and reported by phone. When a client claimed a site had been skipped, there was no way to prove otherwise — and disputes ate hours of management time every week.
The solution
The team moved planning to Clokizi and equipped agents with the mobile app. Each intervention now starts with a GPS-verified check-in and ends with photos and notes attached on site.
The results
- Disputed interventions dropped by about half in the first quarter
- Managers stopped spending afternoons reconstructing what happened
- Client reports now go out with photo proof, automatically
“When a client questions a site now, I send them the timestamp and the photos. The conversation is over in one email.”
Representative example based on typical Clokizi deployments in this sector. Company details are anonymised.
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