# Clokizi — full content

> Clokizi is a field service management (FSM) software for small and mid-sized service companies (cleaning, security, maintenance, construction). It helps teams plan, dispatch and track field interventions in real time, from a web dashboard for managers and a mobile app for field agents. Built by Khufu (khufu.io).

## What Clokizi does
- Plan and dispatch interventions with a drag-and-drop planning calendar and Gantt view.
- Assign field agents and subcontractors, with conflict detection.
- Track interventions live: planned → started → finished, with GPS check-in and distance verification.
- Capture proof of work on the mobile app: photos, notes and timestamps.
- Manage customers, subcontractors, recurring services (visit plans) and prestations.
- Per-seat billing with Stripe, transparent pricing.

## Pricing
- Single "Enterprise" plan, priced per active user per month, all roles included.
- Volume pricing: 1-9 users 18€/$18, 10-24 users 15€/$15, 25-49 users 12€/$12, 50+ users 9€/$9.
- Online signup is billed at 18€/$18 per user/month; the volume tiers are applied on request.
- 60-day free trial, no credit card required.

## Platforms and languages
- Web dashboard (managers, dispatchers, supervisors).
- iOS and Android mobile app (field agents and supervisors).
- Available in English, French and Spanish. Primary market: France.

## Who it is for
- SMBs (5–200 employees) in field services: cleaning, security & guarding, maintenance & repair, construction/BTP.

## FAQ
### What is Clokizi?
Clokizi is a field service management platform that helps companies plan, dispatch and track interventions. It includes a web dashboard for managers and a mobile app for field agents.

### Is there a free trial?
Yes! Every new account starts with a 60-day free trial of all features. No credit card required.

### How does billing work?
The Enterprise plan is billed per user per month. You can add or remove users at any time, and your invoice adjusts automatically.

### Can I try Enterprise features before paying?
Absolutely. Every new account starts with a 60-day free trial of all features. No credit card required.

### Is Clokizi easy to set up?
Very. Create an account, invite your team and start planning interventions in minutes. No training or installation required for the web app.

### Is my data secure?
Yes. All data is encrypted in transit and at rest. We use industry-standard security practices.

### Can I import existing data?
Contact our team and we will help you migrate your customer and intervention data to Clokizi.

### Does the mobile app work offline?
The mobile app requires an internet connection to sync data, but agents can view their schedule and intervention details even with a weak connection.

### How do I contact support?
You can reach us via the chat widget on this page, by email at support@clokizi.com, or by booking a demo call.

## Comparisons (Clokizi vs alternatives)
- Praxedo (enterprise): https://www.clokizi.com/en/vs/praxedo
- Organilog (smb): https://www.clokizi.com/en/vs/organilog
- Synchroteam (smb): https://www.clokizi.com/en/vs/synchroteam
- Nomadia (enterprise): https://www.clokizi.com/en/vs/nomadia
- Kizeo Forms (forms): https://www.clokizi.com/en/vs/kizeo
- Jobber (smb): https://www.clokizi.com/en/vs/jobber
- Housecall Pro (smb): https://www.clokizi.com/en/vs/housecall-pro
- ServiceTitan (enterprise): https://www.clokizi.com/en/vs/servicetitan
- Yuman (smb): https://www.clokizi.com/en/vs/yuman
- Bob! Desk (smb): https://www.clokizi.com/en/vs/bob-desk
- Divalto (enterprise): https://www.clokizi.com/en/vs/divalto

## Blog articles
### Fewer client disputes: how proof of work protects your margin
Disputes are slow, expensive and damage trust. Solid proof of work prevents most of them — and helps you keep clients longer.
Author: Adrien De Coster · Published: 2026-07-26 · https://www.clokizi.com/en/blog/reduire-litiges-clients-preuve-realisation

### Tracking maintenance and interventions across construction sites
Multiple sites, subcontractors and moving crews make construction the hardest field to schedule. Here is how to keep control.
Author: Adrien De Coster · Published: 2026-07-19 · https://www.clokizi.com/en/blog/suivi-interventions-chantier-btp

### Digital logbook for security guards: why it beats paper
A paper logbook is fragile, hard to audit and easy to dispute. Here is what a digital logbook changes for security companies.
Author: Adrien De Coster · Published: 2026-07-12 · https://www.clokizi.com/en/blog/cahier-de-liaison-numerique-securite

### Intervention planning: 5 mistakes that cost SMBs money
Most scheduling losses come from a handful of avoidable mistakes. Here are five — and how to fix each one.
Author: Adrien De Coster · Published: 2026-07-05 · https://www.clokizi.com/en/blog/5-erreurs-planning-interventions

### Paper route sheets vs software: what service SMBs actually gain
Paper still runs many field teams. Here is what moving to intervention software really changes — beyond going "digital".
Author: Adrien De Coster · Published: 2026-06-28 · https://www.clokizi.com/en/blog/feuille-de-route-papier-vs-logiciel

### How to calculate the hourly cost of a cleaning agent
A simple, complete method to price your cleaning agents right — including hidden costs — so your quotes stay profitable.
Author: Adrien De Coster · Published: 2026-06-15 · https://www.clokizi.com/en/blog/cout-horaire-agent-proprete

### Managing field subcontractors without losing control
Subcontractors extend your capacity but blur your visibility. Here is how to keep quality, proof and accountability when the work is not done in-house.
Author: Adrien De Coster · Published: 2026-05-19 · https://www.clokizi.com/en/blog/gerer-sous-traitants-terrain

### Preventive vs corrective maintenance: the right balance for an SMB
All-preventive is expensive; all-corrective is risky. Here is how a service SMB finds the mix that actually protects margin.
Author: Adrien De Coster · Published: 2026-04-21 · https://www.clokizi.com/en/blog/maintenance-preventive-vs-corrective-pme

### Proof of work: photos, signatures and timestamps that end disputes
A completed job you cannot prove is a job you may have to redo — for free. Here is how to build undeniable proof of work as you go.
Author: Adrien De Coster · Published: 2026-03-17 · https://www.clokizi.com/en/blog/preuve-intervention-photos-signatures

### GPS check-in for field teams: legality and best practices
Geolocation is powerful but regulated. Here is how to use GPS check-in for field teams while staying proportionate, transparent and compliant.
Author: Adrien De Coster · Published: 2026-02-11 · https://www.clokizi.com/en/blog/pointage-gps-terrain-legal-bonnes-pratiques

### Cutting field team travel time: a practical guide
Travel between sites is unbilled, tiring and easy to underestimate. Here is how to shrink it with better planning and routing.
Author: Adrien De Coster · Published: 2026-01-14 · https://www.clokizi.com/en/blog/reduire-temps-trajet-equipes-terrain

## Case studies (representative, anonymised)
### How a cleaning company cut client disputes in half
Paper route sheets meant no proof and endless disputes. Photo proof and GPS check-in changed the relationship with clients.
Sector: Cleaning · Results: −50% client disputes, 2 h /week saved on planning, 100% interventions with proof · https://www.clokizi.com/en/case-studies/entreprise-proprete

### A guarding company made every round provable
Clients wanted proof that rounds actually happened. A digital logbook with GPS check-in replaced the paper register.
Sector: Security · Results: 100% rounds with GPS proof, −70% time on client reporting, 0 lost logbooks · https://www.clokizi.com/en/case-studies/societe-securite

### A maintenance firm replaced three spreadsheets with one plan
Dispatch lived in scattered spreadsheets and phone calls. A single planning view cut wasted trips and idle time.
Sector: Maintenance · Results: 3 → 1 tools for scheduling, −30% wasted trips, min to dispatch a job · https://www.clokizi.com/en/case-studies/maintenance-multisite

### A construction firm brought subcontractors into one plan
Multiple sites and subcontractors made coordination chaotic. One shared plan and mobile proof brought it under control.
Sector: Construction · Results: 1 view for crews & subcontractors, −40% coordination calls, 100% sites documented · https://www.clokizi.com/en/case-studies/entreprise-btp

## Use cases (by industry)
- Field service management software for maintenance and repair companies: Clokizi helps maintenance and repair companies schedule jobs, dispatch technicians and prove every intervention with GPS check-in and photo reports. (https://www.clokizi.com/en/use-cases/maintenance)
- Field service management software for cleaning companies: Clokizi helps cleaning companies plan recurring visits, dispatch agents and prove every site was serviced with GPS check-in and photo proof. (https://www.clokizi.com/en/use-cases/cleaning)
- Field service management software for security and guarding companies: Clokizi helps security and guarding companies plan patrols and rounds, dispatch guards and prove every round with GPS-verified check-in and timestamps. (https://www.clokizi.com/en/use-cases/security)
- Field service management software for construction and building companies: Clokizi helps construction and building companies plan multi-trade work, dispatch crews and subcontractors and prove progress on site with photos. (https://www.clokizi.com/en/use-cases/construction)
- Field service management software for HVAC companies: Clokizi helps HVAC companies schedule installations and recurring maintenance, dispatch technicians and prove every serviced unit with photos and readings. (https://www.clokizi.com/en/use-cases/hvac)
- Field service management software for landscaping and green spaces: Clokizi helps landscaping and grounds-keeping teams plan recurring rounds, dispatch crews and prove completed upkeep with before/after photos. (https://www.clokizi.com/en/use-cases/landscaping)
- Field service management software for facility management: Clokizi helps facility management companies coordinate teams and subcontractors across sites, track interventions live and prove every job. (https://www.clokizi.com/en/use-cases/facility-management)
- Field service management software for pest control companies: Clokizi helps pest control companies schedule treatments and follow-ups, dispatch technicians and keep a traceable, documented record of every visit. (https://www.clokizi.com/en/use-cases/pest-control)
- Field service management software for pool maintenance: Clokizi helps pool maintenance companies plan recurring visits, dispatch technicians and prove every treatment with GPS check-in, photos and water readings. (https://www.clokizi.com/en/use-cases/pool)
- Field service management software for elevator maintenance: Clokizi helps elevator maintenance companies plan preventive visits and callouts, dispatch technicians and keep a compliant, traceable intervention record. (https://www.clokizi.com/en/use-cases/elevator)
- Field service management software for fire safety companies: Clokizi helps fire safety companies plan periodic inspections, dispatch technicians and keep an audit-ready, traceable record of every check. (https://www.clokizi.com/en/use-cases/fire-safety)
- Field service management software for telecom and network teams: Clokizi helps telecom and network teams plan installations and repairs, dispatch technicians and prove completed work with photos and signatures. (https://www.clokizi.com/en/use-cases/telecom)
- Field service management software for plumbers: Clokizi helps plumbers schedule jobs and emergency callouts, dispatch the nearest available plumber and prove every intervention with photos. (https://www.clokizi.com/en/use-cases/plumbing)
- Field service management software for electricians: Clokizi helps electricians plan installations, repairs and inspections, dispatch technicians and keep a documented, compliant record of every job. (https://www.clokizi.com/en/use-cases/electrical)
- Field service management software for IT field services: Clokizi helps IT field services turn requests into scheduled on-site interventions, track every ticket to resolution and prove each visit. (https://www.clokizi.com/en/use-cases/it-services)
- Field service management software for waste management: Clokizi helps waste management companies plan recurring collection rounds, dispatch crews and prove every pickup with GPS check-in and photos. (https://www.clokizi.com/en/use-cases/waste-management)
- Field service management software for solar installers: Clokizi helps solar installers plan multi-visit installations and maintenance, dispatch technicians and prove every intervention with photos and readings. (https://www.clokizi.com/en/use-cases/solar)

## Glossary (field service terms)
- Field service management (FSM): Field service management (FSM) is the coordination of a company’s field operations — planning, dispatching, tracking and proving interventions carried out by mobile technicians at customer sites.
- Intervention: An intervention is a single field job assigned to a technician — such as a repair, an inspection or a cleaning visit — with a scheduled time, a location and an expected outcome.
- Dispatching: Dispatching is the act of assigning the right field agent to each intervention, based on availability, skills and location, and sending them the job details.
- Work order: A work order is the document that authorises and describes an intervention: what needs to be done, where, for which customer, and by when.
- GPS check-in: A GPS check-in records the technician’s location and time when they start an intervention, verifying they are physically on-site.
- Proof of work: Proof of work is the evidence that an intervention actually took place — photos, notes, signatures and timestamps captured on site — used to resolve disputes and reassure customers.
- Route sheet: A route sheet is the list of interventions a field agent must complete during their day. On paper it offers no proof and no live tracking; field service software replaces it with a mobile schedule.
- Recurring service (visit plan): A recurring service is an intervention that repeats on a fixed schedule — for example a weekly cleaning or a monthly maintenance visit — generated automatically from a visit plan.
- Subcontractor: A subcontractor is an external company or worker to whom interventions are delegated. Field service software lets you assign, track and prove subcontracted jobs alongside your own teams.
- Service level agreement (SLA): A service level agreement (SLA) is a contractual commitment on service quality — typically a maximum response or resolution time for an intervention.
- Gantt planning: A Gantt planning view shows interventions as horizontal bars along a timeline, one row per technician, making it easy to spot gaps, overloads and scheduling conflicts.
- Prestation: A prestation is a defined service a company sells and delivers on site — such as “window cleaning” or “boiler maintenance” — used to standardise pricing and reporting across interventions.
- Preventive maintenance: Preventive maintenance is planned, scheduled upkeep carried out before equipment fails, as opposed to reactive repairs made after a breakdown.
- First-time fix rate: First-time fix rate is the share of interventions resolved on the first visit, without a return trip. It is a core field service KPI: a higher rate means lower costs and happier customers.
- Time & attendance: Time & attendance is the tracking of when field agents start and finish work. Linked to GPS check-in, it turns intervention timestamps into accurate hours worked.
- Asset: An asset is a piece of equipment or installation that a field service company services — such as a boiler, an elevator or an HVAC unit — tracked with its own history of interventions and maintenance.
- CMMS (Computerized Maintenance Management System): A CMMS (Computerized Maintenance Management System) is software that centralises equipment data, maintenance schedules and work orders to keep assets running and extend their lifespan.
- Geofencing: Geofencing draws a virtual boundary around a customer site so field service software can automatically detect when a technician enters or leaves, triggering check-ins or alerts.
- Dynamic scheduling: Dynamic scheduling automatically re-optimises the day’s interventions in real time as conditions change — a cancellation, an urgent call or traffic — reassigning jobs to keep technicians productive.
- ETA (estimated time of arrival): ETA (estimated time of arrival) is the predicted time a technician will reach the customer site, calculated from their current location, route and traffic conditions.
- MTTR (mean time to repair): MTTR (mean time to repair) is the average time it takes to restore a failed asset to working order, measured from the moment the fault is reported to the completed fix.
- MTBF (mean time between failures): MTBF (mean time between failures) is the average operating time between two breakdowns of the same asset, used to gauge reliability and plan preventive maintenance.
- Backlog: A backlog is the accumulated set of interventions that are approved but not yet scheduled or completed, representing outstanding work waiting for capacity.
- Dispatch board: A dispatch board is the central screen where a dispatcher sees all open interventions and available technicians at once, then drags and drops jobs onto the right person and time slot.
- Service contract: A service contract is a recurring agreement in which a provider commits to maintain a customer’s equipment over a period, usually bundling scheduled visits, response times and pricing.
- Checklist: A checklist is a structured list of steps or verifications a technician must complete during an intervention, ensuring every job is done consistently and nothing is skipped.
- E-signature: An e-signature is a customer’s signature captured digitally on a technician’s device at the end of an intervention, confirming the work was completed and accepted.
- Offline mode: Offline mode lets a field app keep working without an internet connection — recording check-ins, photos and reports locally — then syncs everything automatically once connectivity returns.
- Skills-based routing: Skills-based routing assigns each intervention to a technician whose certifications and expertise match the job’s requirements, not just the nearest available person.
- Capacity planning: Capacity planning is the process of matching available technician hours to expected intervention demand, so a team is neither overloaded nor idle.
- Customer portal: A customer portal is a self-service web space where clients can request interventions, track their status, view reports and access their service history without phoning the provider.
- Digital work report: A digital work report is the structured record a technician completes at the end of an intervention — describing the work done, parts used, photos and time spent — replacing the paper service slip.
- Timesheet: A timesheet is the record of hours a field agent worked over a period, broken down by intervention, used for payroll, cost analysis and customer billing.
- No-show: A no-show is an appointment the customer misses or where nobody is on site to grant access, forcing the technician to leave without completing the intervention.
- Service window: A service window is the time slot promised to a customer during which the technician will arrive — for example “between 9am and 12pm” — rather than an exact appointment time.
- Predictive maintenance: Predictive maintenance uses sensor data and analytics to forecast when an asset is likely to fail, so an intervention is scheduled just before the breakdown rather than on a fixed calendar.
- Corrective maintenance: Corrective maintenance is the repair work carried out after an asset has failed or malfunctioned, to restore it to working order.
- Condition-based maintenance: Condition-based maintenance triggers an intervention only when monitored indicators — such as vibration, temperature or wear — cross a defined threshold, rather than on a fixed schedule.
- Spare parts inventory: Spare parts inventory is the stock of components a field service company keeps to carry out repairs — in a warehouse or on technicians’ vans — tracked to avoid both stockouts and overstock.
- Purchase order: A purchase order is a document a company issues to a supplier to authorise the purchase of parts, materials or services at an agreed price and quantity.
- Quote (estimate): A quote is a priced estimate a provider sends before an intervention, detailing the expected work, parts and cost so the customer can approve it in advance.
- Invoicing: Invoicing is the process of billing a customer for a completed intervention, itemising labour, parts and any call-out fees into a document to be paid.
- Job costing: Job costing is the tallying of all costs attributed to a single intervention — labour, parts, travel and subcontracting — to measure its true profitability.
- Downtime: Downtime is the period during which an asset is out of service because it has failed or is being repaired, halting the production or activity that depends on it.
- Escalation: Escalation is the process of moving an intervention to a higher level of expertise or authority when it cannot be resolved at the current level or risks breaching its SLA.
- Response time: Response time is how long it takes to begin acting on an intervention after it is reported — typically measured until a technician is assigned or arrives on site.
- Resolution time: Resolution time is the total time from when an intervention is reported until the problem is fully resolved and the asset is back in service.
- Technician utilization: Technician utilization is the share of a field agent’s paid working hours actually spent on billable interventions, as opposed to travel, waiting or idle time.
- Lone worker: A lone worker is a field technician who carries out an intervention alone, without direct supervision or a nearby colleague, and therefore requires specific safety measures.
- Incident: An incident is an unplanned event — a breakdown, fault or safety issue — reported to the service team, which usually triggers an intervention to resolve it.
- Service request: A service request is a customer’s formal ask for an intervention, which the provider reviews and, once approved, turns into a scheduled work order.
- Warranty: A warranty is a commitment that covers the repair or replacement of an asset within a set period, meaning qualifying interventions are carried out at no cost to the customer.
- Inspection: An inspection is an intervention whose purpose is to examine an asset or site against defined criteria — often for safety or compliance — and record its condition rather than repair it.
- Audit trail: An audit trail is the chronological, tamper-resistant record of every action taken on an intervention — who did what, when and where — used for accountability and compliance.
- Route optimization: Route optimization computes the most efficient order and path for a technician’s interventions, minimising travel distance and time across the day’s stops.

## Key pages
- Home: https://www.clokizi.com/en
- Pricing: https://www.clokizi.com/en/pricing
- Product tour / showcase: https://www.clokizi.com/en/showcase
- About: https://www.clokizi.com/en/about
- Glossary: https://www.clokizi.com/en/glossary
- FAQ: https://www.clokizi.com/en/faq
- Website: https://www.clokizi.com